BE Lies and is Incompetent!

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After my customer called BE and let them have it about their lies and showed them that the part was in fact available and that he caught them on their lie, they agreed to come first thing Monday morning equipped with a new IDB induced draft blower. What do you know…they replaced the IDB and the furnace still did not work. MISDIAGNOSIS!! At this point, my customer was livid and screaming at BE for a competent service technician. Finally, on Wednesday someone came and got the furnace working. They still don’t know what caused the problem. This whole issue should have been solved in 10 minutes 5 weeks ago when the trouble first started but the incompetence of BE is just so unbelievable. I just can’t understand why people continue to use them.

I’m happy that at least for now, my customer has heat. I told the customer to switch their service plan to Premi-AirClimateCare and they will not have these problems anymore.

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